We have a dedicated hospital services division which looks after all aspects of our hospital business. Our Hospital Services Manager is in daily contact with all the major centres, and we also have a Commercial Manager who meets with the senior hospital pharmacists and management personnel to discuss and explore areas for future co- operation and development.
In addition, Allphar staff members visit key contacts in hospitals on a regular basis. We co-ordinate:
New Product Information
Invoice/ Credit queries
We offer an efficient delivery service adhering to strict schedules. We deliver twice daily in major centres, daily to regional hospitals and overnight if necessary, to ensure a complete service. In order to ensure that our service in this important sector continually meets and exceeds our clients' expectations, we undertake regular market research and implement new programmes and initiatives based on our findings.
Hospitals receive a “best in class” service all aspects of which have been objectively measured using a comprehensive customer service survey every two years. Customers can avail of a twice daily or even a three times daily delivery schedule in major urban centres.
Allphar has a dedicated Hospital customer service team, which maintains contacts with all hospital pharmacies and understands the customer requirements fully.